In this article you will learn how to:
To start configuration, go to ADMINISTRATION > Communication Center tab in your IdoBooking panel.
To use all the capabilities of the Communication Center, mark the option Activate access to the Communication Center. For the first two months from the date of activation, the module is available free of charge. In the configuration tab, you will find information about the exact date of the end of the test period.{.
If you want to disable access, just go to the settings, available under the cogwheel icon in the Messages module.
Once access is activated, the Messages tab is permanently available under the Messages icon in the top menu and as a link in the menu in the mobile version:
Bookings with Airbnb and Booking.com have the ability to communicate via chat, email and sms. In the case of Booking.com, communication is possible up to 7 days after the booking is completed/cancelled. Airbnb has no such restrictions, as threads are assigned to a guest's account, not a specific booking, and consecutive bookings made by the same person can be handled within a thread.
'NOTE: for other sources, it is not possible to display Guest responses - any reply will go the address provided as the sender's e-mail in ADMINISTRATION > Configuration of e-mail and SMS accounts'
An important functionality is the possibility to send a message with any content, as well as to use the Quick Message templates described below. Communication is also possible after the completion of the reservation, allowing you to send a thank you for your stay/request for feedback.
To speed up the response to frequently repeated questions, we have created a repository of Quick Replies available from the Messages module and in the ADMINISTRATION > Sending templates > Quick Replies tab. Templates can be created in languages active in the panel and with variables, presented under the content window. For ease of use, all messages have a preview.
Each message from these sources can have an assigned user responsible for communication with the Guest. What's more, the module allows you to forward threads between users, enabling you to easily leave a note for a colleague.
Notifications are visible from the panel and app in the form of unread message counters, presented in the following places: