Who is HoliApart?

HoliApart is a company operating in the short-term rental market in one of Poland’s most popular seaside resorts — Krynica Morska. The team manages both its own apartments and properties owned by external landlords. Their guest profile is clearly diverse: families coming for a Baltic Sea vacation, couples looking for a cozy place with a sea view, and business travelers. This diversity makes operational flexibility and a reliable reservation system absolutely essential for HoliApart.

Why was a change needed?

Managing short-term rentals often starts innocently — with one or two apartments, an Excel spreadsheet, and a good memory. But every additional property adds another layer of complexity: another sales channel, another booking window, another email waiting for a reply. With nearly 40 properties and thousands of reservations during the season, this way of working simply became unsustainable. A growing portfolio and increasing booking traffic required a tool that would not only prevent missed reservations but also genuinely reduce the team’s workload and allow the business to scale further.

Results after 6 years with IdoBooking

The numbers HoliApart achieved during years of cooperation with IdoBooking speak for themselves. Over six years, the company nearly tripled the number of handled reservations — from 216 in 2020 to 595 in 2025, representing a 175% increase. Even more impressive was the growth in the average reservation value: +130% over the same period. This was driven not only by better pricing management, but also by higher service quality and a growing share of direct bookings that bypass intermediary commissions.

These results did not happen by accident — they are the outcome of consistently building operations around data, automation, and tools that grow alongside the business. Throughout this process, IdoBooking was not just a reservation system, but a genuine growth partner.

IdoBooking in HoliApart’s daily operations

After implementing IdoBooking, HoliApart gained one central place to manage its entire business. The key features used daily include:

  • Calendar overview — quickly checking availability, creating reservations, and monitoring current arrivals and departures
  • Reservation list — fast reservation search, filtering by status, and tracking unpaid balances
  • Pricing configuration — flexible pricing based on length of stay, season, and property type
  • Analytics module — generating reports for each apartment individually: number of reservations, average revenue, total income
  • Website booking engine — guests can book directly without intermediaries
  • Channel Manager — real-time synchronization with dozens of portals (Booking.com, Airbnb, and others)
  • Owner panel — apartment owners can access occupancy calendars and add owner reservations independently

Thanks to this, the entire operation — from the guest’s first inquiry, through check-in, to owner settlement — takes place in one system, without switching between multiple tools.

Local leader and custom API — the next step

HoliApart is not a typical host with just a few apartments — it is a property manager operating in a model that requires trust on two fronts simultaneously: from guests and from property owners whose apartments they manage. This second aspect is often overlooked in discussions about short-term rentals, yet it is crucial: external owners need to know what is happening with their apartment, how occupied it is, and how much it earns.

IdoBooking addresses this through the Owner Panel — a tool HoliApart offers its partners as part of its service. Owners can log in independently, track the calendar, and add owner reservations without involving the team. This is not just a system feature — it is a core element of HoliApart’s business offering.

HoliApart’s growth did not stop at efficient reservation management. The company became a local leader in short-term rental services in Krynica Morska — and continues to move forward. Building on the IdoBooking Channel Manager, HoliApart is developing its own website with an integrated booking engine, using the IdoBooking API directly. This is a rare step that demonstrates the company’s operational maturity: instead of relying solely on ready-made tools, HoliApart is creating its own sales environment — with full control over the guest experience and profit margins.

A lesson for other hosts

The HoliApart story perfectly illustrates that scalability in short-term rentals is not a matter of luck — it is a matter of using the right tools. The company proved that it is possible to manage a large portfolio, maintain high service quality, and still have room for further growth.

Key takeaways from their experience:

  • A PMS (Property Management System) is not a luxury but a necessity — even with just a few properties, it quickly pays for itself
  • Centralized operations eliminate the risk of double bookings and lost communication
  • Automation is not a threat to guest relationships, but an opportunity to dedicate more attention where it truly matters
  • Data and reporting enable smarter pricing and investment decisions

Customer feedback matters most to us

“IdoBooking has saved us an enormous amount of time and has become an incredible convenience in the short-term rental business.”

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