An AI assistant that answers your guests for you
The AI assistant answers guest questions, checks availability and prices live in IdoBooking and leads guests to a direct booking. Even at 11:40 pm on a Saturday, when the front desk is no longer answering.
It talks where your guests write: website chat, WhatsApp, Messenger, Instagram, email and phone. ChatLab, available in the IdoBooking Marketplace in your panel.
You enable ChatLab in the IdoBooking panel: Marketplace › Partner apps. No developer needed and no installation fees.
IdoBooking passes API access and your property’s website address to the partner automatically. You don’t copy anything manually.
Availability, prices, the list of apartments and bookings. The assistant checks IdoBooking every single time.
You grant access to your data through the Marketplace and can revoke it at any time.
Guests don’t fill in a form or wait for an email. They ask in their own words, and the assistant instantly shows available apartments with prices and photos. They don’t leave for a booking portal, because they don’t have to wait for a reply.
- More direct bookings – offer cards with a photo and price right in the conversation.
- Every guest in their own language – over 80 languages from a single knowledge base.
- Answers about your property – parking, breakfast, pets, directions, local attractions: based on your website and your documents.
- Booking in the chat – checking a guest’s booking and making a new one. You enable booking creation yourself in the settings.
- One assistant, all channels – the same chatbot with the same knowledge works on your website, WhatsApp, Messenger and Instagram.
The assistant works with two sources: knowledge about your property, which it learns once during training, and IdoBooking data, which it checks live with every answer.
Front desk assistant: more time for your guests
The assistant doesn’t replace your front desk. It takes over routine questions, suggests ready-made replies to your staff and hands over the cases that need a human.
Email Copilot: reply to guest emails 5× faster
It reads the message, draws on the same knowledge base and suggests a ready reply in the guest’s language. You hit send.
Handover to the front desk
When the assistant can’t help on its own, it passes the case to a staff member: via live chat or email.
Guest notes in the booking
It adds requests from the conversation (e.g. a baby cot, late arrival) to the booking in IdoBooking.
AI Insights: what your guests ask about
You see every conversation and the most common topics, so you know what to improve on your website and in your offer.
Hotels, guesthouses and apartments that already use the AI assistant integrated with IdoBooking. See how many guest questions the assistant handles for them.
Family-run hotels and apartments in the Podhale region. The assistant handles guest questions and availability enquiries – even in the local Highlander dialect.
Cosy accommodation and glamping. The assistant knows availability and prices from IdoBooking and answers guests on behalf of the hosts.
IdoBooking panel › Marketplace › Partner apps › ChatLab › Install.
The connection wizard opens automatically, with your email already filled in.
Start, Grow or Scale. The first 7 days are free.
It connects the assistant to IdoBooking and learns your property’s website. You add your terms and conditions, menu and group offer.
You paste the code into your IdoBooking Website or your own site (WordPress, Wix, Webflow). The assistant works from day one and gives its best answers after a few weeks of fine-tuning: in the ChatLab panel you see every conversation and add any missing knowledge.
The properties that benefit most are those that:
- have an IdoBooking Website or their own website that guests visit,
- host international guests and reply in many languages,
- keep answering the same questions over and over: parking, breakfast, pets, directions,
- want more direct bookings instead of bookings from portals,
- don’t have a 24-hour front desk, while guests write in the evenings and at weekends,
- want to take the load off their front desk, not replace it.
The assistant takes prices and availability live from IdoBooking, and everything else from your property’s website and documents. When it doesn’t know something, it doesn’t guess – it suggests contacting the front desk. That’s why it’s important to keep your website up to date and knowledge refresh switched on.
The assistant doesn’t replace it. It handles repetitive questions and answers when the front desk is closed: in the evenings and at weekends, when guests most often plan their trips.
Installing from the Marketplace takes a few minutes. After that, it’s worth reviewing conversations and improving answers for the first few weeks. If you don’t have time for that, ChatLab will set up the assistant for you for a one-off fee of PLN 499.
You grant access to your IdoBooking data through the Marketplace and can revoke it at any time. Creating bookings in the chat is disabled by default. You enable it yourself in the settings.
No. You can add the chat both to an IdoBooking Website and to your own site: on WordPress, Wix, Webflow or in plain HTML.
The service is provided by ChatLab, an IdoBooking partner. Send questions about how the assistant works to ChatLab: contact@chatlab.com. They reply within 24 hours.
No. Plan prices are net, per month, with no fixed-term contract. Cancel whenever you like. IdoBooking integration is included in every plan.