Negative guest reviews - how to turn a problem into a success?
Giving opinions after using a product or service is now a natural phenomenon. Increasingly, the opinion of other customers is guiding us when shopping or choosing a place to relax. Collecting reviews is no longer done by the owners themselves, but by dedicated services. Collecting positive opinions can increase the number of reservations in your facility, but what if there are also dissatisfied guests among the opinions?
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