Manage guest communication easily and without chaos. The IdoBooking communication hub organizes all message exchanges on a single platform – fast, clear, and error-free.
All messages in one place
One inbox
Manage all guest communication from Booking.com and Airbnb without switching between platforms and accounts.
Automated notifications
Enable hands-free communication with ready-made templates containing all key booking details.
Secure and GDPR-compliant
All guest data and message content are stored in line with GDPR – with no risk of losing important information.
Tailored to you
Control the timing of key messages such as arrival instructions and access codes, fully on your own terms.
Guest communication under control
Gain full control over your guest communication. IdoBooking brings key contact channels into one place, making guest service faster, more professional, and perfectly organized.
With integrations with Booking.com and Airbnb, automated email and SMS messages, and ready-made multilingual templates, you can communicate without chaos or repetitive tasks. A response repository, internal notes, and team alerts ensure smooth collaboration and an excellent guest experience.
Chat with Booking.com and Airbnb guests
Direct communication with guests from a single app, making it easier to manage reservations across the most popular platforms.
Email and SMS for every reservation
Automated notifications sent to guests via email and SMS, ensuring constant communication and up-to-date booking information.
Staff notifications for key events
Automatic, real-time alerts for your team about important moments such as new bookings, cancellations, and posted payments — keeping everyone organized and on schedule.
Ready-made message templates in 6 languages
Automated guest messages available in six different languages help you save time and deliver professional service.
Quick reply repository
Your collection of ready-made answers to the most common guest questions, enabling fast responses and smoother service.
Private team notes
This feature lets team members leave private notes for each other, making it easier to share important information and keep internal communication smooth.
All conversations under control
Easy guest communication
Thanks to full integration with Booking.com and Airbnb, all messages go directly into the IdoBooking panel, where you can reply quickly using ready-made templates or create your own.
The system automatically assigns messages to the correct reservations, giving you full control over the communication history. The unified inbox gathers all threads and displays the number of unread or pending messages, making day-to-day guest communication easier.
One system.
Everything you need
Everything you need
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Multi-calendar
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Booking Engine
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Channel Manager
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Website
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Analytics & reporting
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Housekeeping
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Online payments
Multi-calendar
Manage reservations from OTAs, direct channels, and phone bookings — all in one view. Full control, automatic synchronization, and fast performance — right where you spend most of your time.
Booking Engine
More bookings without high costs or dependency on OTAs. Guests book directly with you — with your full control over prices, availability, and policies. Reservations run 24/7, even while you sleep. Build your brand, let the system do the work.
Channel Manager
Save time and avoid mistakes with automatic synchronization with Booking.com, Airbnb, and other portals. Your prices, availability, and reservations are always up to date — with no overbookings and no manual data entry.
Website
Boost your bookings with an IdoBooking website — automatic calendar sync, real-time prices, and direct reservations without high commissions. Take full control and start getting more bookings from day one.
Analytics & reporting
Discover data on bookings, guests, and website traffic that helps you optimize sales, marketing, and guest service — effortlessly. Gain valuable insights that empower you to make smarter decisions and grow your business with confidence.
Housekeeping
Gain full control over housekeeping without unnecessary calls or chaos. Automatic tasks, notifications, and assignments help you save time, avoid mistakes, and always keep your property guest-ready. Your cleaning staff uses the same app as the rest of your team — with the right access for their role.
Online payments
Offer your guests fast and secure payments integrated directly into your booking system. Instead of manual transfers and waiting for deposits, receive payments instantly at the time of booking. Support multiple methods and currencies to make every transaction simple and convenient.
Have questions?
Contact us
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Frequently Asked Questions
What is the cost of the Communication hub?
The Communication hub module costs 8 EUR/USD/GBP per month. We also offer a free 2-month trial period, giving you the chance to fully test all features.
Are automatic messages adjusted to the guest’s language?
Yes, automated messages can be sent in six supported languages and will adapt to the language set on the guest’s account. If the guest’s language is not supported, the messages will be sent in English.
Are email and SMS notifications sent automatically to guests?
Yes, email and SMS notifications can be sent automatically, but they don’t have to be – for most messages you can decide whether they are active or not. You can also configure notifications based on the reservation source, such as staff-added bookings, website bookings, or those made via the Channel Manager.
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